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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!
Cyclesense servicing

Regular servicing will help you get the most out of your ride. Our in-house mechanics are highly skilled and experienced, ensuring the best possible service. We have various levels available:

Basic - £45

The basic service will help to keep your bike ticking along. We recommend a basic service every 3-6 months based on usage.

  • Gears set for optimum performance.
  • All cables lubricated and checked.
  • Brakes set for optimum efficiency.
  • All bolts safety checked and adjusted to correct torque.
  • Tyres/tubes checked and inflated to correct pressure.

Standard - £75

Our standard service, which includes:

  • Brakes & gears adjusted for optimum performance.
  • Cables checked and lubricated.
  • All bolts safety checked and adjusted to correct torque.
  • Tyres/tubes checked and inflated to correct pressure.
  • Bicycle cleaned and degreased.
  • Worn components removed for maintenance or replaced where necessary. We will contact you before proceeding with any replacements.*
  • All bearings checked and adjusted where possible. This includes wheels, headset and bottom bracket bearings.
  • Wheels trued and tensioned. Rims checked for wear.

Deluxe - £120

The full works. Get your bike feeling like new. Includes everything in a basic & standard service as well as:

  • Bike fully stripped down to the frame. The frame and individual parts are then cleaned and degreased.
  • Frame checked for damage/corrosion.
  • Serviceable hubs are overhauled, stripped and rebuilt.
  • New cables are included as part of the deluxe service. However, there will be a small surcharge for a small selection of certain cables. Our workshop manager will make sure you are aware if this applies to your bike or not when booking in.
  • The labour costs for fitting all new parts included as part of the service. The parts themselves are chargeable. Customers will be contacted by our workshop before these works are carried out.
*Any new components used within the service will be charged on top of the initial cost, parts fitted may also be liable for extra labour charge (basic & standard only). You will be informed by the mechanic before any work commences with reasons why and advice.


To book your bike in for a service or for advice on which level of service you require, call 01937 530303 or email shop@cyclesense.co.uk


Shimano Di2 Servicing

We have the means to customise, diagnose and update your Di2 shifting. Read more here. Workshop main page

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