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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Uncompromising standards.

At Cyclesense we have a strict checklist when deciding whether to stock any children's bike. The bikes must be:

  • Lightweight
  • Designed for children
  • Well made and built to last

These things might sound obvious - but they are still far from a given in the world of kids' bikes.

A lot of the time now - even from major bike brands - we see bikes which are lightweight and look good on a spec sheet, but when we see them in the flesh we soon realise that the finer details are compromised. Perhaps the brake levers are too far from the handlebars for smaller hands, or the distance between the cranks (known as q-factor) will be too large for the sit bones of a child, or cheap materials will have been used in key areas to save costs and cut corners to make a bike look good value on paper. We could go on.

Rest assured that whether purchasing a kids' bike with us online or in-store, we've already looked at the finer details for you to ensure you get a bike that's both fun and easy to ride for your child.

lightweight kids' bikes

Lightweight is so much better.

The single most important thing to consider when purchasing a kids' bike is the weight of the bike.

Kids are only little, they're not very strong and they don't weigh much themselves. Imagine for a moment that you had to ride a bike that weighs even half as much as you do - it would be hard work at best to even get it moving. We should not ask children to do the same and think that they're going to have a good and enjoyable experience - a 20kg child riding a 10kg+ bike is not going to have as much fun as they could.

It's really quite simple - lightweight kids' bikes are more fun and will give your child the best possible start to their experiences of cycling - a healthy, fun and useful activity for their life ahead.

Part of our history.

Cyclesense has had a separate showroom & premises devoted entirely to children's bikes and accessories since 2006. Our specialism in kids' bikes is a proud part of our heritage, and our hope is to provide a service where you feel you can lean on our experience and knowledge in order to help you enjoy cycling together as a family.

Whether shopping with us in-store at our dedicated kids' bike showroom in Tadcaster, or shopping with us online, our aim is to offer a unique experience tailored to your requirements in a relaxed and friendly environment.

We have decades of experience for you to tap into and we know our brands really well. Got a question? Get in touch.

call01937 530 303

mailinfo@cyclesense.co.uk

Frog Bikes

Your adventure awaits.

balance bikes

Balance Bikes

Balance bikes teach kids' as young as 18 months how to move and balance on two wheels. They're the ideal way to learn balance and coordination, and they eliminate the need for impractical and cumbersome stabilisers in the future.

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lightweight kids pedal bikes

Hybrid Bikes

Termed hybrid because they're capable of both on and off-road use, our range of lightweight kids' hybrid bikes are ideal for most kids looking to do some cycling - whether it's longer weekend rides with the family or playing out with friends locally.

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lightweight kids' mountain bikes

Mountain Bikes

For the enthusiasts looking to get into some more serious off-road riding, our range of mountain bikes are lightweight and properly dialled in for kids with junior-specific componentry. Perfect for regular trips to the local trail centre.

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Ordering a kids' bike online?

Here's what you can expect:

  1. Order the bike you'd like on our website. Feel free to ask us any questions about models or sizing before ordering - we're more than happy to help.
  2. If you need us to deliver before or after a certain date we can usually arrange this. Either speak to us before ordering, or leave a comment in the order comments field when inputting your contact details on the online order form.
  3. Our skilled Cytech qualified mechanics will fully inspect, build and safety-check your bike as though you were going to ride it away from our shop.
  4. To get the bike back into a box suitable for shipping to you, we need to remove the pedals and handlebar from the bike - and sometimes the front wheel depending on the size of the bike and the box we're using.
  5. Once built and repacked, we'll book your bike to be delivered with our next-day courier. Once we've done that we'll send you the tracking details and our courier will collect the bike - ready to deliver to you.

Please see our delivery and returns page for any more information on our shipping processes.

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