Shipping

UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Returns Information

Our aim is always for you to be happy with your purchase, and we'd always ask that you contact us before your purchase if you're unsure on something such as sizing, but if for whatever reason you want to return your purchase you can do so for a full refund or exchange of the item within 14 days of receiving your order.

Unfortunately we cannot refund postage and packing where the original mistake was not ours and subsequently you will be charged postage for any replacement goods sent to you

All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer, but this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacturing we will of course repair or replace it free of charge and return it to you with no postage charges.

Returning Your Purchase by Post

If you wish to return your item, please contact us before you post it back to us by one of the below methods so that we know to expect it:

call01937 530 303

mailinfo@cyclesense.co.uk

It is your responsibility to ensure that the item is returned to us in a safe and secure manner; and in saleable condition in the event of a refund or exchange (in original packaging and including all warranty cards, manuals and accessories). We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss. For obvious reasons we cannot refund your item if it is not returned to us in a saleable condition.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase. We regret we cannot accept any items for refund without a full valid receipt.

To return your purchase by post, please state whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt to:

Returns
Cyclesense Ltd
20/22 High Street
Tadcaster
North Yorkshire
LS24 9AT