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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Check out our mid-season sale, with massive savings to be made on bikes, parts and accessories

Bike clearance - perfect for the new season.

Liv Langma Advanced SL 0

Liv Langma Advanced SL 0

Pricing
£11999.00
Save 15%
£10199.00

Van Nicholas Rowtag GRX RX600 54cm

Van Nicholas Rowtag GRX RX600 54cm

Pricing
£4028.00
Save 23%
£3099.00

Liv Avail 2

Liv Avail 2

Pricing
£879.00
Save 37%
£549.00

Liv Langma Advanced 2

Liv Langma Advanced 2

Pricing
£2699.00
Save 3%
£2600.00

Giant Propel Advanced Pro Frameset

Giant Propel Advanced Pro Frameset

Pricing
£2199.00
Save 10%
£1979.00

Giant Revolt 1

Giant Revolt 1

Pricing
£1499.00
Save 10%
£1340.00

Giant Propel Advanced SL Frameset

Giant Propel Advanced SL Frameset

Pricing
£3799.00
Save 15%
£3200.00

Liv Intrigue 29 1

Liv Intrigue 29 1

Pricing
£3599.00
Save 15%
£3050.00

What we can do for you.

Cycle to work

Save up to 47% on a new bike and pay for it in instalments via salary sacrifice - it's a win-win

Learn more

Workshop

Our workshop provides a variety of different services to keep you out on the road as often as possible

Servicing & Repairs

Delivery Info

Get free UK Mainland shipping on orders over £40!

More info
Koga Signature WorldTraveller

A bike to travel the world

Build your own custom WorldTraveller with the Koga Signature programme - exclusive to Cyclesense in the UK.

Learn More

Don't just take our word for it.

See our 5/5* reviews on TrustPilot
Brilliant customer service. John (and Dave) sorted out a little niggle I had with delivery of my new bike with speed and charm. An absolute pleasure to do business with Cyclesense

joe

Took my bike in for repair Marc explained everything that needed doing, he kept me fully up to date with everything including pricing. Marc repaired my bike to a high standard, and earlier than originally planned.

Keith Richardson

These have got to be the best cycle people going! Not only was the service and delivery spot on the director even called me to make sure the size, spec and what I wanted the bike for were all correct, amazing service! These are my goto bike people from now on.

Nigel Pitts

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