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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!
Cycle Stories size guide

Children's Bike Size Guide

smiling child with giant arx 26 junior bike

Sizing Information

Getting the correct size bike is critical for young adventurers and parents alike: too small and we risk the bike only lasting a few months (which costs a lot of money!); yet if it's too big it's likely to damage the confidence of the rider and potentially put them off cycling.

You'll often see size guides for kids' bikes based on the rider's age. This can be a useful starting point of course, but it is much too generalised to go solely from a child's age as it doesn't take into account the three most critical factors: height, inside leg measurement, and crucially the child's confidence on a bike.

Why it's important

When we talk about confidence what we really mean is how competent the rider is with their riding.

It's important for a child who is still learning how to ride to be able to start and stop with confidence - this means having them able to get both feet flat on the ground when they're sat on the saddle. If a child who is still learning has to worry and stretch to reach the floor, it will likely make them more nervous and hesitant to ride and learn.

A child who has already learnt how to ride confidently will be willing to stretch a bit more and we'll potentially be able to get them on a bigger bike as a result. A more confident child will be able to start and stop from the balls of their feet rather than requiring the security of being flat-footed.

kids riding woom bikes up a road
Inside leg measurement for bikes

How to measure

Our size guide below will give you the best chance at choosing the right size from our range of balance and pedal bikes to suit your child's needs.

In order to ascertain the correct size you'll need to measure your child's inside leg as accurately as possible.

The best method we've found is:

  1. Stand your child with their back against a wall in their shoes and place their feet a hand's width apart.
  2. Push a book up the inside of their leg as high as is comfortable.
  3. Ask your child to move away from the wall and take a measurement from the top of the book to the floor in centimeters.

Size Guide

Balance bikes

Model Name Minimum inside leg
(beginner rider)
Minimum inside leg
(confident rider)
LIKEaBIKE Jumper 12 34cm 34cm Shop Now
Hornit Airo 12 30cm 30cm Shop Now
LIKEaBIKE Jumper 14 44cm 44cm Shop Now

14" - 16" wheel bikes

Model Name Minimum inside leg
(beginner rider)
Minimum inside leg
(confident rider)
Frog 38 38cm 36cm Shop Now
woom 2 39cm 37cm Shop Now
Frog 40 40cm 38cm Shop Now
Frog 44 44cm 42cm Shop Now
woom 3 47cm 45cm Shop Now
woom 3 Automagic 47cm 45cm Shop Now
LIKEtoBIKE 16s 47cm 45cm Shop Now

18" - 20" wheel bikes

Model Name Minimum inside leg
(beginner rider)
Minimum inside leg
(confident rider)
Frog 47 47cm 45cm Shop Now
Giant ARX 20 53cm 49cm Shop Now
Frog 53 53cm 49cm Shop Now
woom 4 54cm 50cm Shop Now
woom EXPLORE 4 54cm 50cm Shop Now
LIKEtoBIKE 20SR 57cm 53cm Shop Now
woom OFF 4 MTB 55cm 52cm Shop Now

24" wheel bikes

Model Name Minimum inside leg
(beginner rider)
Minimum inside leg
(confident rider)
Giant ARX 24 60cm 58cm Shop Now
Frog 61 61cm 58cm Shop Now
woom 5 61cm 59cm Shop Now
woom EXPLORE 5 61cm 59cm Shop Now
woom OFF 5 MTB 63cm 60cm Shop Now

26" wheel bikes

Model Name Minimum inside leg
(beginner rider)
Minimum inside leg
(confident rider)
Giant ARX 26 64cm 61cm Shop Now
Frog 67 67cm 63cm Shop Now
woom 6 70cm 67cm Shop Now
woom EXPLORE 6 70cm 67cm Shop Now
Frog 74 74cm 70cm Shop Now
Frog 78 78cm 75cm Shop Now
woom OFF 6 MTB 70cm 67cm Shop Now
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