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Shipping

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UK delivery

If your item is in stock and ordered before 12pm, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.

The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days, but in busier times it may take longer. In those cases we'll let you know of longer than expected delivery times.

Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.

Free postage over £40

For small items we use Royal Mail's 48 service which has a delivery time of typically 2-3 days from dispatch; though you do have the option to upgrade to 24 which is generally next-day from dispatch if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Orders of over £40 will qualify for free standard postage with Royal Mail 48. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Bike shipping

When we send out a larger parcel such as a bike or trailer we use a next-day courier - usually either DPD or Parcelforce.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).

How will my bike be delivered?

We fully assemble, safety check and inspect every bike as though you were going to ride it away from our showroom.

However, to get it back into a box suitable for a courier to handle, we have to remove the pedals, handlebar and usually the front wheel - so some minor reassembly is required when the bike is delivered to you.

Please bear in mind that you might need a 15mm spanner for the pedals (adult's bikes generally do not come with pedals included, so you may not need to worry about this), and 4mm, 5mm and 6mm allen/hex keys for the reassembly.

Outside the UK

Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind that you will likely have to pay your country's taxes, import duties and associated courier handling fees for any items.

Cycle to Work

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The Cycle to Work scheme is a government scheme designed to provide a more affordable way for you to purchase a new bike & equipment for cycling to work.

Depending on your tax bracket and the scheme provider used, you can save 25%-47% on the price of a new bike and accessories as well as spreading the cost over a period of 6-48 months without paying any interest.

The bike purchased on the scheme can be any kind of bike - hybrid bike, road bike, mountain bike, electric bike, cargo bike - as long as the primary user of the bike is the person who took out the scheme. So... no children's bikes, sorry.

It sounds too good to be true, but rest assured it really is that much of a no-brainer.

More Info

Click & Collect

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We've all got busy lives, and sometimes it's easier just to browse online at home rather than having to come out to our shop. Our click & collect service is free and easy to use - simply:

  1. Browse the site and add the items you'd like to collect to your basket.
  2. Head to the checkout and select Collect in Store as your delivery region under the Delivery Region/Country header.
  3. Proceed through the online checkout and pay for your items as usual.
  4. We'll be in touch as soon as your order is ready to collect! In cases where an item is out of stock or might take a while to arrive we'll let you know. Payment is not actually processed against your card until we've accepted the order.
  5. Come to the store and collect your items whenever is convenient. Please bring valid photo ID just in case!

Price Match

Ask us nicely... We like to do a deal.

We are never undersold on quality, on price and on service.

Ask us nicely we like to do a deal has been a part of our business since we started out over 20 years ago, after all everyone likes to get a bargain at the market. Our set up may have changed from our market stall beginnings but our lifelong commitment to giving you the best value through great products, at great prices, supported by great service hasn't.

We know price is really important, and that's why we put so much effort into getting it right. We check and match the online and shop prices of our competitors, and when we match a price, this applies in both our shops and on our website. We even match competitors' sale prices.

Our commitment to value is about much more than highly competitive prices, it's about all those extra things that are worth a lot - like expert and impartial advice, or feeling confident that the product you've just bought will last. It might even be the knowledge that we're responsible in our sourcing.

We truly believe Ask us nicely... We like to do a deal is as important today as it was when we introduced it over 20 years ago. After all, value is something that should last a lifetime.

Asking us to price match is simple, just click the "ask a question" button on any of our product listings and send us a link to the cheaper item. If we can match or even beat the advertised price we'll send you back an exclusive voucher code that will discount the item accordingly. Then you can decide whether to use it or not, and buy from us, or not. These vouchers have a 24hr life span though, so once you've got it use it fast, or it'll be too late.

Conditions:

  • Identical item, size, colour, spec e.t.c.
  • Item must be in stock for immediate dispatch
  • Seller must be an authorised U.K dealer
  • The item must have the same extensive warranty as our own
  • Advertised price must be available to anyone
  • Delivery and other "hidden" costs must be considered
  • Item must be delivered pre-built
  • We do not price match auction websites
  • Price match vouchers only last 24hrs
  • Expired vouchers will not be re-offered
  • All prices are rigorously checked before being matched
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