If your item is in stock, we will do our best to despatch your order the day you place it. In busy times we tell you how long it will take us to process it.
The above does not apply to bikes, which we have to assemble and inspect before repacking for dispatch. Typically we try to have bike orders dispatched within 3-5 days.
Please bear in mind that we are closed on Wednesdays, so no items will be dispatched then.
For small items we use Royal mail second class post, you do have the option to upgrade to 1st class if you require your order sooner. Please note in some cases the item will need to be signed for, so please provide an address where someone will be in. Take advantage of free carriage on orders over £40 for small items! A few select items are excluded from this and any carriage costs are calculated in the basket screen.
When we send out a larger parcel such as a bike or trailer we use a TNT's next-day service.
For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot (a photo ID with proof of address will be required).
Outside the UK
Since Brexit it is no longer feasible for our website to have permanent shipping prices for international delivery. Instead, if there is an item you are interested in, please Contact Us with a full delivery address and we will quote for delivery.
All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT, but VAT will be removed for international orders. Please bear in mind you will likely have to pay your country's taxes and import duties for any items.
Paw Patrol In stock now Capt'n Sharky In stock now Unicorn Email for availability before ordering Hello Kitty In stock now Princess Lillifee Email for availability before ordering
As with any product, specification is subject to change without prior notification. You are advised to confirm current specification before buying.