Frequently Asked Questions

What delivery method do you use?

For UK orders we use APC-Overnight, Fastway Couriers or Royal Mail First Class. This means that your goods will usually arrive the next working day for most of the UK mainland.

What courier do you use for the Scottish highlands

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, we will use Royal Mail or APC-Overnight. Delivery times may be extended, depending on where exactly you live. Please contact us info@cyclesense.co.uk for an accurate indication.

Do you offer worldwide delivery?

For UK offshore or other Worldwide destinations we will endevour to find the most cost-effective method of transportation at the time of your enquiry. Please call +44 (0)1937 530303 or email info@cyclesense.co.uk for a shipping quote.

Do you offer free Delivery?

All parts and accessories orders over £50.00 are delivered free of charge. Smaller items and accessories are usually sent by Royal Mail Recorded delivery and postal charges are calculated at the checkout according to approximate total weight. Typical postal costs for an inner tube would be £1.50. Please allow a few days for delivery of items sent by Royal Mail.

Do you we need to sign for our delivery

Most deliveries will require a signature. If no-one is in to accept delivery, both APC and Royal Mail leave a card with details of how to contact them for collection at their Depot / Sorting Office. Alternatively, you might like to arrange to have your order delivered to your place of work. If you have a willing neighbour who can take delivery of your order in the event that you are unexpectedly not at home, please email info@cyclesense.co.uk to let us know your specific requirements.

What is your returns policy?

Our aim is for all our customers to be 100% satisfied with any product purchased.

If in the unlikely event you are not happy with your purchase. Cyclesense will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days. Any item bought in error will be exchanged*, ie where you buy the wrong size. All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage. *unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours. PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.